Features

Everything that answers, sorts and sells for you

Triggers for every way customers reach you on Instagram, Facebook and WhatsApp, a flow builder with no code, AI replies from your own documents, one inbox and a pipeline for every lead.

What runs once you connect

Arolead answers first, then hands the lead to you

Pick what starts an automation, write the replies once, and it runs on Instagram, Facebook and WhatsApp. You step in when a customer is ready to buy.

A comment becomes a DM in seconds

Someone writes "price?" under your Reel. Arolead sends the price and link to their DMs before they scroll away, and saves them as a lead.

Build the flow once

Trigger, conditions, replies and lead steps on one canvas. No code, and it runs on every message after.

AI replies from your own docs

Upload your prices and policies. Answers come from them, with the source shown.

You step in when they are ready

One tap on Yes pauses the bot and puts the chat in front of you.

Every lead in one pipeline

Stages from New to Customer, with the value of each deal.

Also built inStory-reply triggersLive comment repliesWhatsApp broadcastsScheduled postsWin-back after quiet daysOne shared inbox

What starts an automation

Every way a customer reaches you can start a reply

Pick the moment, add keywords if you want them, and Arolead answers on that channel within seconds.

Arolead Overview: automation runs and leads over two weeks, by channel
Overview: every automation run and new lead, by channel, over the last two weeks.

  • Instagram comments

    A keyword under a post or Reel sends a public reply, a DM, or both. Target every post or only the ones you choose.

  • Instagram DMs

    Reply when a DM contains a keyword, or to any message at all.

  • Story replies

    Someone replies to your Story and gets an answer straight away.

  • Live comments

    Comments during an Instagram Live are answered while the stream is still running.

  • Facebook Page comments

    Turn comments on your Page posts into Messenger conversations.

  • Messenger keywords

    A keyword in a message to your Page starts the flow.

  • WhatsApp messages

    Keywords, or any message, on your WhatsApp Business number.

  • Quiet customers

    Win back a lead who has not written for a number of days you set.

  • Shop orders

    With E-shop, each order event (placed, accepted, out for delivery, completed and more) can run its own WhatsApp flow.

The flow builder

Build what happens next on one canvas

Drag steps together, branch on answers, and test it in the simulator before it goes live. No code.

Arolead flow builder with a comment trigger, comment reply, DMs, a tag and a stage change
The flow builder: a "price" comment gets a public reply, a DM with a button, a tag and a stage move.

  • Replies and DMs

    Public comment replies and DMs, written once or from saved templates with buttons and quick replies.

  • Conditions

    Branch on what they said, a tag, the time of day, a captured answer, whether they are new or follow you, or split traffic to test two versions.

  • Delays

    Wait before the next step so a sequence feels human.

  • Ask a question

    Capture an answer, an email or a phone number into a lead field.

  • Tags, fields and stages

    Tag the lead, set a field, or move them along your pipeline as the flow runs.

  • Satisfaction rating

    Ask for a 1 to 5 rating at the end of a conversation.

  • Hand to a person

    Real Yes and No buttons; Yes pauses the bot and flags the chat for you.

  • Cross-channel handoff

    Start on Instagram and continue the conversation on WhatsApp.

  • Call your system

    Send data to your own API mid-flow and use the reply in the next message.

  • WhatsApp templates and Flows

    Send approved templates and in-chat forms that collect details without leaving WhatsApp.

AI that works from your facts

Answers drawn from your own documents

Upload your prices, policies and FAQs once. The AI replies from them, and shows you which document it used.

Arolead AI assistant with shortcuts for products, numbers and leads to follow up
The assistant: ask for today’s numbers or which leads to follow up. Nothing changes until you confirm.

  • AI replies

    Drop an AI step into any flow to answer open questions in your tone.

  • AI chatbot

    Keep the conversation going message after message until it is handed to you.

  • Your knowledge base

    PDFs and documents you upload become what the AI is allowed to say.

  • Assistant in the dashboard

    Ask which leads need you today, or have it draft products and replies for you to approve.

  • Bring your own key

    Use the included AI credits, or connect your own provider key.

One inbox

Instagram, Messenger and WhatsApp in one list

Every conversation lands in the same place, live, with the lead it belongs to beside it.

Arolead inbox with Instagram, Messenger and WhatsApp conversations and a WhatsApp chat open
The inbox: all three channels in one list, with automation and AI replies marked in the thread.

  • Unified threads

    All three channels in one list, filtered by channel, unread, starred, orders or bookings.

  • Take over any time

    Reply from the inbox and automations pause for that chat.

  • Private notes

    Leave a note on a conversation for yourself or your team.

  • 24-hour window

    See how long is left to reply on WhatsApp before a template is needed.

Leads and CRM

Every conversation becomes a lead you can follow

People are saved the moment they first write in, then tracked through your pipeline.

Arolead customers pipeline with leads in New, Engaged, Qualified, Opportunity and Customer
The pipeline: every lead on a board from New to Customer, with its channel and deal value.

  • Pipeline

    Stages from New to Customer on a drag-and-drop board, with deal values.

  • Lead score

    Hot, warm or cold, worked out from recency, replies, tags and value.

  • Tags and custom fields

    Everything an automation captured, on the lead record.

  • Activity timeline

    What each automation did for this person, in order.

  • Needs attention

    Leads waiting for a person are surfaced so none are missed.

Also built in

The rest of a week on Meta, in the same dashboard

The jobs that sit around the conversations, so you are not juggling more tools.

Arolead results: deal value, conversion, funnel by stage and lead sources
Results: deal value, how leads move through each stage, and where they came from.

  • WhatsApp broadcasts

    Send approved templates to opted-in customers. Meta bills you directly, with no markup from us.

  • Post planner

    Schedule Instagram and Facebook posts ahead of time.

  • Insights

    Account and post performance for Instagram and Facebook, alongside your automation results.

  • API keys and integrations

    Connect your own systems and AI providers from one place.

Questions

Questions about features

Instagram professional accounts (Business or Creator), Facebook Pages and WhatsApp Business numbers. Everything connects through Meta’s own login.

Keep reading

Connect your first channel in about 10 minutes

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